Legal & Policies

Privacy, refunds & complaints

Placeholder policies — replace with your confirmed legal copy before going live.

Privacy & GDPR

Your data is encrypted and held in your own secure, UK GDPR-compliant portal. It is never stored in a shared inbox or visible to anyone outside your case. You stay in control of it throughout.

Refunds

Fixed-fee packages are refundable in line with your consumer rights up to the point substantive work begins. Contact us to discuss your specific circumstances.

Complaints

If something has gone wrong, email hello@nextchapter.uk and we will acknowledge within two working days and respond fully within ten.